Support, Maintenance & 24/7 Helpdesk
What is Application Management?
Through our Application Management (AM) service, we provide comprehensive, proactive management of applications, platforms and cloud hosting.
These ‘always on’ support packages are delivered by dedicated teams, adhering to strict service level agreements and ITIL processes.
Our Application Management Services.
Our AM service is able to cover eight key areas:
24/7 Service Desk.
A single point of contact, multiple channels of communication around the clock.
Proactive monitoring, maintenance and continuous improvement.
Reactive support in line with strict service level agreements.
Business User Support.
Help and support for business users as well as in-house technical team members.
Ad-hoc requests and planned changes, such as minor product enhancements, upgrades and small projects.
Strict governance and quality assurance procedures, managed by ITIL certified practitioners.
Management of Cloud Hosting.
DevOps consulting, design and ongoing management of your cloud environments.
Live Event Support.
Tailored specialist support for live events.
Best in Class Service and Client Satisfaction.
By moving to Delete’s Application Management service, you will realise the benefits of having an agile dedicated team of certified AM professionals who will be focused not only on dealing with incidents, ad-hoc change and service requests, but who also will be able to carry out proactive maintenance and continuous improvement tasks on your behalf.
Through our advanced service model, your applications will be easier to manage, maintain and operate. Which should lead to better business user and customer experiences and reduced total cost of ownership.
The Application Management Process.
Across a typical project transition timeline our AM service covers:
In addition to our standard business hours coverage, we provide a fully manned 24/7 service desk with on call engineers available around the clock. We are able to tailor our services to handle a blend of onsite and offsite engagements, such as for live sporting events or international rollouts and campaigns.
The Southampton FC website was launched by Delete in September 2016. The website is powered by Sitecore and relies on integrations with several third parties such as the Third Light DAM, Ooyala for VOD and Live Streaming, OPTA for live scoring and match statistics.
- Approx. 1M visitors each month
- 20-25 posts per day with Live Event mode.
- 6+ third-parties & integrations
- 24/7 on call engineer
SpecsLink is a bespoke media planning and production tool developed by Delete and launched in 2012. Integrated with Adobe InDesign Server, the system produces print-ready artwork and provides BI reporting to support continuous process improvement cost saving.
- Applicaiton managed and improved for 7 Years.
- Bespoke .NET web application.
- Mission Critical for over 1,000 stores in 6 countries.
- In excess of £40m media planned and £2.5m production costs saved in 2018.
- Fully managed hosting in MS Azure.
- 99.8% uptime (PingDom 2018).
Delete launched the royalcanin.com in January 2019 and the 53 subsequent rollouts across the globe are supported by our application management team, with BAU support being handled by a dedicated support desk following each new rollout.
- Single point of contact for all third parties.
- Sitecore 9 in MS Azure PaaS
- Multisite deployment to 54 countries.
- 15+ integrations to PIM, CRM, DAM & others.
- 24/7/365 service desk providing localised support.
- Continuous improvement & Global Release Management.
Safestore’s website application is fully managed by Delete. We provide continuous improvement that’s applied applied by our technical team, who work in close collaboration with Delete’s UX and Marketing team who are responsible for SEO and Conversion Rate Optimisation services.
- 2 business critical websites on Kentico.
- 87% of £130m revenue driven through UK website.
- Continuous Improvement Programme.
- 24/7 on call engineer.
- 99.9% uptime (PingDom 2018).