Serving three million customers on tap
Delivering customer efficiencies
We’ve been on a journey of digital transformation with Welsh Water for over five years now. Incrementally, we’ve helped them to deliver efficiencies through self-serve, an enhanced customer journey and improved internal business efficiencies.
- 27% increase in paying online
- 96% of users rated the forms ‘OK’ or above, 71% rating as ‘Good’
- 37% decrease in billing calls
- 38% increase in webform submissions
- +800 web pages cut down, refining website content